Our Policy, Prices and Schedule
How To Book a Program
- Go to the Booking Calendar to select a date for your program
- To complete registration and reserve your booking, a payment will be required using a credit card
- Please make sure to completely fill out the form including any needs of your students
- We are unable to reserve time slots without payment at this time
Class Size
- Our maximum capacity is one class of up to 30 students per program (except for Wetland Wonders which is capped at 20 students)
- Unfortunately, we do not have the staff to support simultaneous programming for 2 classes. Back-to-back bookings are recommended for "buddy classes" with time in the Nature House or a walk around Swan Lake recommended during the off-time for your class.
Adult Chaperones
- To ensure the best experience with our hands-on and station-based programs, we request that there are at least 3 adult chaperones from your group present
- Adults may be asked to actively participate in program activities
- As our space are limited in size, if there are more than 8 adults, they may be asked to explore the nature sanctuary or the nature house while the program is in process.
Come Dressed for the Weather
- All programs have an outdoor component, or are fully offered outside. Please have all participants dressed for the weather!
- If you have any questions or concerns about participant mobility or accessibility, please contact us before booking at programs@swanlake.bc.ca
Preparing For Your Upcoming Program
- Please check this page for more information
- We highly recommended arranging extra time to explore the Nature House itself as well as the Nature Sanctuary grounds. Consider doing an activity (Nature Scavenger Hunt , Invertebrate Checklist , Bird Checklist , and/or doing a litter pick up. Please print out these checklists before arriving.
Cancellation Policy
- Cancellations with 15-days of notice will be subject to a 25% non-refundable administration fee
- Any cancellation 14 days or fewer before the program starts or any no-shows are non-refundable
- It puts a lot of strain on a small non-profit organization to offer refunds or make last minute changes; we appreciate your understanding!
Bus Parking
- Our main parking lot may be used for drop off only. If you arrive early, please consider walking into the nature sanctuary
- We have limited space for large vehicles in our parking lot and request that buses over 20’ long use one of the alternative parking spots on the map below
- Buses parked in our lots may be asked to move, regardless if it disrupts a program.
- Please coordinate with your bus driver so they are not idling in the parking lot or nearby streets. We have many residential neighbours and want to be respectful to them.
- Buses should not come to the Nature House (down Swan Lake Road) due to tree cover and no turn-around space.
